Every license includes forum support. We obsessively watch the forums (in fact, our company chat channel gets notified every time you post). When issues come up, we file bugs, and work to resolve problems as fast as possible. Check the timestamps on the forum to get an idea of our response time - it’s fast.
Get a Loom engineer online to solve your problems. Share your screen, and we’ll help you debug/resolve issues. We'll get your game on track immediately.
Loom Boot Camp
A 2-3 day intensive training event with our team of instructors that will leave your brain sore and your mind full of Loom knowledge. If you want to level up your Loom knowledge and become an expert developer, this is the first and best option.
If you need specific features added to Loom, our expert team can get it done fast and well. We have experience with many third party SDKs and Loom is second nature to us.
On-Site Support/Staff Augmentation
We will work directly with your team, on-site or remotely, to support your development effort. This could be short-term to make sure a milestone goes smoothly, or longer term to support a large project.
Want to make sure your project is taking full advantage of Loom? Our experts will review your codebase and offer specific and comprehensive feedbackthen we’ll sit down and coach your developers on best practices. Reviews can be done on-site or via Skype.
We occasionally take on outside projects. for specifics.